What is the primary role of a counselor when assisting a subordinate?

The primary role of a counselor in an assisting relationship is to foster a supportive environment where subordinates feel safe to express their thoughts and feelings. Being a good listener is crucial, as it allows the counselor to understand the subordinate's perspective fully and help them explore their thoughts without jumping to conclusions or making assumptions. Maintaining confidentiality is equally important, as it builds trust and encourages open communication. When subordinates know their concerns will be kept private, they are more likely to engage honestly in the counseling process.

While immediate solutions may seem appealing, effective counseling often focuses on empowering the subordinate to find their solutions rather than providing direct answers. Guiding someone strictly towards a predetermined solution removes their agency and can lead to resistance or a lack of ownership over the decision. Lastly, setting specific goals without input from the subordinate can diminish their motivation and commitment to those goals, as personal investment in the process is vital for successful outcomes. Thus, a good listener who maintains confidentiality ensures the subordinate feels supported and empowered to develop their own solutions and set meaningful goals.